privacy policy

Last updated: 2 September 2026

Remote Services Group Pty Ltd (“RSG”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit remoteservices.group, contact us, submit an enquiry or otherwise interact with Remote Services Group and its divisions.

Remote Services Group Pty Ltd is an Australian registered company. As a business with annual turnover below $3 million, RSG may qualify as a small business operator under the Privacy Act 1988 (Cth). Some small businesses and particular activities remain subject to the Privacy Act regardless of turnover. Where the Privacy Act applies to RSG or a particular activity, we will comply with our applicable obligations.

Regardless of whether a particular activity is regulated by the Privacy Act, RSG aims to handle personal information fairly, securely and responsibly.

1. Information we may collect

We may collect personal information that you choose to provide to us, including your name, email address, telephone number, organisation or company, job title or role, information contained in an enquiry or project brief, and documents or other information you choose to provide.

When you use this website, certain technical information may also be collected, including information about your browser, network and device, your IP address, pages visited, referring pages, clicks, scrolling, searches and timestamps.

Squarespace advises that information of this kind may be collected to provide website analytics and understand site traffic and activity.

2. How we collect information

We may collect personal information when you submit a form through this website, email us at corporate@rsg.group, communicate with us by telephone or other means, interact with us through a business or project relationship, or use this website.

Information submitted through Squarespace webforms may be provided to Squarespace so it can provide website and form functionality to us. Squarespace specifically recommends disclosing the storage destination used for form submissions.

Where an enquiry or correspondence is sent to RSG by email, information contained in that communication may also be processed and stored through Microsoft Outlook / Microsoft 365.

3. How we use personal information

We may use personal information to respond to enquiries, communicate with prospective clients, partners and stakeholders, direct enquiries to the appropriate RSG division or team, prepare project information or proposals, provide and administer services, maintain business relationships, operate and improve this website, understand website traffic and usage, maintain system security, meet legal or contractual requirements, and carry out other purposes reasonably related to the reason the information was provided.

RSG does not sell personal information.

4. Squarespace website hosting and analytics

This website is hosted by Squarespace.

Squarespace may process information about website visitors in connection with hosting, operating, securing and providing analytics for this website.

This may include browser, network and device information, IP addresses, pages visited, referring pages and information about how visitors interact with the website.

Squarespace publishes information and sample privacy disclosures for these activities in its privacy documentation.

5. Microsoft 365 and email

Remote Services Group Pty Ltd uses Microsoft Outlook / Microsoft 365 for corporate email and communications.

If you email RSG, submit an enquiry that is delivered to one of our email accounts or otherwise correspond with us electronically, personal information contained in those communications may be processed and stored using Microsoft services.

Our general corporate contact address is:

corporate@rsg.group

6. Domain services

The RSG domain is registered and/or administered using GoDaddy.

GoDaddy provides domain registration and DNS-related services. The RSG website itself is hosted by Squarespace.

Information handled directly by GoDaddy in connection with its services is subject to GoDaddy’s own privacy practices.

7. Cookies and analytics

This website may use cookies and similar technologies.

Certain cookies are required by Squarespace to securely provide the website. Depending on the website configuration, analytics and performance cookies may also be used to understand site traffic and visitor activity.

Squarespace recommends that website owners consider a cookie banner where non-essential cookies or third-party integrations are used, and its cookie controls can be configured so certain non-essential cookies are not placed until the visitor acknowledges the banner.

8. Disclosure to service providers

We may provide personal information to organisations that support our operations where reasonably necessary, including Squarespace for website hosting and website functionality, Microsoft for email and communications, GoDaddy for domain-related services, professional advisers or contractors, and government or regulatory authorities where disclosure is required or authorised by law.

We aim to limit access and disclosure to what is reasonably necessary for the relevant purpose.

9. Overseas processing

Some technology providers used by RSG operate internationally.

Personal information may therefore be processed or stored using infrastructure located outside Australia. The particular locations may vary depending on the provider and service configuration.

10. Security

RSG takes reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

However, no electronic communication or storage system can be guaranteed to be completely secure.

11. Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records or to meet legal, contractual or regulatory requirements.

Information that is no longer reasonably required may be securely deleted, destroyed or de-identified where appropriate.

12. Access and correction

You may contact us if you wish to ask what personal information we hold about you, request access to that information or request correction of information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request.

13. Privacy enquiries and complaints

Questions or concerns about privacy or the handling of personal information can be directed to:

Remote Services Group Pty Ltd
Email: corporate@rsg.group
Website: remoteservices.group
Western Australia, Australia

Where the Privacy Act applies to the relevant matter, additional complaint mechanisms may also be available through the Office of the Australian Information Commissioner.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The current version will be published on this website together with the date of the latest update.